Track your agents
skipping behaviour

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The companies you use, use our software

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View skipped tickets and reasons by agents
and gain insights to difficult questions

With the scoreboard you are able to
compare dates, agents, groups, brands and more..

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Get insights in your skipped tickets

Zendesk has built a great feature with Guided mode. Now this app compliments that and gets you the insights you need.

Compare information

By comparing relevant information, you are able to see where you can gain the most. This helps you steer your organisation towards a higher service level

€50 per month

Compare agents

View stats

Export skip reasons


Without surprises.

Simple to use. Simple pricing. Nuff’ said.

Price is a flat fee per month. 1 agent, 73 agents, 487 agents? Don’t worry, price doesn’t change.

Prefer payment via wire transfer? Send an email with your request to [email protected]

Sparkly is bringing Headspace to Zendesk

Do you have an idea?
Or just a problem without a solution..

Let’s explore together. Your idea could literally be the future. Sometimes even beneficial for more teams than your own.

Most of our apps originated from ideas of smart people like you. Feature requests for existing apps, complete new features for Zendesk. Amaze us!

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Let’s get this conversation started. Tell us a bit about yourself, and we’ll get in touch as soon as we can


Installation - Trial app

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